Donations to Eris2 are turned into Item shop coins, digital content that is delivered to your account immediately and can be used right away.

Right to cancel

For digital content, the statutory 14-day right to cancel is lost once delivery starts immediately with your express consent. That is why, before every donation, we ask you to confirm separately that:

• you ask for the coins to be delivered to your account immediately, and
• you know that once the coins are delivered you lose the right to cancel and the donation cannot be refunded.

A donation cannot be made without both confirmations. The confirmation and the details of the donation are shown after the payment and stay in the donation history of your account.

What is not refunded

• coins already delivered, spent or not;
• items bought in the Item shop;
• coins or items lost because of a ban for breaking the rules.

When we help

Your statutory rights are not affected. If you paid but the coins did not arrive, you were charged twice, or there was a technical error on our side, write to us at support@eris2.com within 14 days of the payment, with your account name and the donation number. We check it and deliver the missing coins or return the wrong payment.

Chargebacks

If you open a dispute (chargeback) with your bank or the payment provider without contacting us first, the account can be suspended until it is cleared up, and the coins and items obtained with that payment can be removed.