These terms apply to the Eris2 website, the game and all its services (Item shop, donations, launcher). By creating an account or using the services you accept these terms, the Rules and the Refund Policy.

1. Your account

You must give correct information when you register (especially the email address, used to recover the account). A minor may use the services only with the consent and under the supervision of a parent or guardian, who is responsible for the activity of the account. Account and character names must not be offensive, obscene or misleading; such names can be changed or banned without warning.

2. Account security

You are responsible for your password and for everything done with your account. Never give your password to anyone: the Eris2 team will never ask for it. Selling, buying, trading or lending accounts is forbidden. If you think someone else has access to your account, change the password and tell us at support@eris2.com straight away.

3. Conduct

In the game, on the website and in the official channels you must respect the law and the other players. In particular it is forbidden to:

• use insulting, threatening, racist or obscene language, or harass other players;
• pretend to be a member of the Eris2 team;
• advertise, spam, or sell items, coins or accounts for real money;
• publish other people's personal data;
• use unauthorised programs, emulators, a modified client, or exploit bugs;
• try to intercept, decode or disrupt the communication with the servers;
• infringe the copyright of other people;
• abuse the support systems or make false reports.

To protect the game, the client and the server may check technical data about the connection and the computer (IP address, operating system, hardware identifiers), used only to detect cheating and abuse.

4. Sanctions

The Eris2 team can give warnings, temporary suspensions or permanent bans, depending on how serious and how repeated the offence is, also when the account still has unspent coins. If you think a sanction is unfair, write to us at support@eris2.com; every appeal is reviewed.

5. Content and virtual items

The game, the website, the graphics, the texts and all virtual items (characters, items, yang, Item shop coins) belong to Eris2 and have no real-money value. You only have the right to use them in the game while you follow these terms. We may change, rebalance or remove items and features of the game when needed.

6. Item shop and donations

Item shop coins are obtained by donating on the Donate page and can only be spent on Item shop items. Coins cannot be exchanged back into money, moved out of the game or sold. Payments are processed by Stripe or PayPal; Eris2 never sees or stores your card details. By using a payment provider you also accept its terms and confirm that you own the payment method (or have its owner's permission). For a cancelled, disputed (chargeback) or fraudulent payment the account can be suspended until it is cleared up, and the coins and items obtained with it can be removed. Claims about an undelivered donation go to support@eris2.com, with the donation number.

7. Availability

The server has maintenance periods and unexpected outages can happen. We do our best to keep them short, but we cannot guarantee that the service is always available. You need a suitable computer and internet connection to play, at your own cost.

8. External links

The website may link to other sites (Discord, payment providers). We are not responsible for their content or policies.

9. Liability

As far as the law allows, Eris2 is not liable for indirect losses or for the loss of data or virtual items caused by outages, technical errors or misuse of an account. Nothing in these terms limits your statutory rights as a consumer.

10. Changes

We may update these terms. The new version is published on this page and important changes are announced on the website or in the game. If you do not agree with the new version you can stop using the services and ask us at support@eris2.com to close your account.

11. Final provisions

We disclose data about an account (for example IP addresses) only when the authorities lawfully request it. If any provision of these terms is found invalid, the rest remains in force.

12. Governing law

Eris2 is run from England and payments are received in the United Kingdom. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in another country and use the services as a consumer, you keep the mandatory protections of the law of your country and may also bring a claim in the courts there. Before any dispute, please write to us at support@eris2.com: we try to settle every problem amicably.